Webinfinity Blog

PRMaaS – The Next Evolution to Better Return on Engagement

Jan 20, 2020 9:32:08 AM / by Elizabeth Chaney posted in PRM, Partner Portals, Channel, Partner Ecosystem, Engagement

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XaaS is becoming the norm, as digital transforms our consumer and business worlds, there is a complementary expansion in the as-a-service business model.

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Why is Personalization Falling Short in Business Portals?

Nov 27, 2019 11:55:34 AM / by Elizabeth Chaney posted in PRM, Partner Portals, Personalized Experience, Engagement

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First, it might be important for me to describe what I mean by personalization – personalization is the delivery of relevant resources (whether those be content items, applications, systems, or relationships) to the right person, at the right time, for the right task at hand.

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Why You Should Think Twice Before Building a Partner Portal on Salesforce Communities...

Oct 29, 2019 10:10:25 PM / by James Hodgkinson posted in PRM, Partner Portals, Salesforce

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Salesforce started out with the bold promise of ‘no software’.

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Next Practices Driving Continuous User Engagement

Jun 24, 2019 8:35:31 AM / by Elizabeth Chaney posted in Partner Portals, Personalized Experience, Engagement

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In this engagement management blog series we have examined the business value of engagement and have introduced you to continuous engagement automation. However, enabling and automating engagement requires delivering experiences very differently.

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Driving Engagement All the Time … Every Time

May 7, 2019 6:32:50 AM / by Elizabeth Chaney posted in Partner Portals, Personalized Experience, Partner Ecosystem, Analytics, Engagement

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Wouldn’t it be ideal if we could ensure business user engagement happens like this? The weight on search would diminish. User satisfaction would soar. Advocacy and even evangelism would follow.

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