Wouldn’t it be ideal if we could ensure business user engagement happens like this? The weight on search would diminish. User satisfaction would soar. Advocacy and even evangelism would follow.
We all know the value we get from a positive digital experience – one that is frictionless, one that meets our needs at the right time, and probably one that exceeds our expectations.
We are experiencing a perfect storm in the partner ecosystem of many technology vendors.
This question should give you insight on how to conceive your content strategy and structure.
One of the key uses for portal analytics of course is reporting on who’s doing what in the portal.